Replacement Policy

The Replacement policy is available only for bags:

The product is warranted against defects in materials and workmanship for a period of 1 year from the date of original retail purchase.


Damages resulting from accidents, mishandling, negligence, unauthorized repair, tampering, loss of components/accessories, normal wear and tear, exposure to extreme heat and temperature, solvents, acids and exposure to rain/water.


Damages such as zip bursts, cracks, dents and scratches to any of the components, tearing of inner lining or any other fabric.


Damages to the leather trimmings.


The Company will undertake to repair/replace the defective piece at its own discretion and its decision as to the nature of the defects and applicability of this Warranty is final.


In the interest of product upgradation, the Company is free to change its product specification without notice. In case spares for given models are not available, the Company may at its discretion, offer an equivalent model at a special rate.


The Company's liability for damages shall be restricted only up to repair/replacement of the defective piece and in no event and under no circumstances it shall exceed the price paid (after discounts, if any) by the customer to the Company for the damaged piece stated in the invoice/cash memo.



Besides the aforesaid terms and conditions, for availing the Worldwide Warranty, the procedure as mentioned below also needs to be followed by the user to exercise this warranty on the product:

  • To avail of this warranty, the user needs to contact the Company's call center by phone or email.
  • The user will have to provide necessary documents including the invoice (and the photo of the defective piece if the physical product is not available for inspection) physically at the service center or by email.
  • The Company reserves the right to repair; or replace the defective piece as deemed suitable. In case of replacement, the defective piece shall be replaced with another piece of the same model or equivalent model of any of the Company's brands at the Company's discretion. 
  • The Company or its representative(s) will undertake to repair or replace the defective parts/ piece within a reasonable period of time and its decision as to the nature of the defect and the applicability of the warranty is final. 

In case Company agrees to deliver the replacement free of cost to the user at the address provided and agreed, the User shall be required to deliver the defective piece at its own cost, either before or after receipt of replacement in lieu of the defective piece, to the return address mentioned in the invoice.

 

*NO RETURNS ARE AVAILABLE ON THE VOONIK DEFENDER MASK AND PPE KIT